Privacy Policy

Introduction

Velasco Auto Care Center ("we," "our," or "us") operates velascoautocarectr.com and two physical repair shops in Downey and South El Monte, California. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information. By using our website, you agree to the practices described below.

Information We Collect

We collect limited information through our website and when you contact us directly:

• Contact information you provide voluntarily: If you call us or send an inquiry, we may record your name and phone number to respond to your request.
• Usage and analytics data: Like most websites, ours may collect standard server log information such as your IP address, browser type, pages visited, and the date and time of your visit. We use this data in aggregate to understand how visitors use our site.
• Cookies and similar technologies: Our website may use cookies — small data files placed on your device — to remember preferences and support basic site functionality. You can instruct your browser to refuse cookies, though some features may not function correctly as a result.

We do not collect payment card information through this website. Any payment processing for in-shop services is handled in person at our physical locations.

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to questions, service inquiries, or calls you make to our shops
• To understand how visitors use our website so we can improve it
• To comply with legal obligations where applicable

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Third-Party Services

Our website uses third-party services that may collect information independently:

• Google Maps: We embed Google Maps to display our shop locations. Google's own Privacy Policy applies to any data collected through those embeds.
• Google Analytics (if active): We may use Google Analytics to understand site traffic in aggregate. Data collected is anonymized and subject to Google's Privacy Policy.
• Hosting provider: Our website is hosted on servers that maintain standard access logs as part of normal operations.

We are not responsible for the privacy practices of third-party services. We encourage you to review their policies directly.

Data Retention

We retain any contact information you share with us only as long as needed to fulfill the purpose for which it was shared (for example, to follow up on a service inquiry). Analytics and log data may be retained for a reasonable period to support website improvement.

Your Rights

Depending on where you live, you may have rights regarding your personal information — including the right to access, correct, or request deletion of data we hold about you. To exercise these rights, please contact us directly by phone (see below).

Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to remove it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the date at the top of this page. Continued use of our website after any changes constitutes your acceptance of the revised policy.

Contact Us About Privacy

If you have questions about this Privacy Policy or how we handle your information, please contact either of our shop locations by phone:

• Downey: (562) 381-2723 — 12150 Paramount Blvd, Downey, CA 90242
• South El Monte: (626) 361-7224 — 9401 Rush St, South El Monte, CA 91733